At Jace Textile, we want you to be satisfied with every purchase. This Return and Refund Policy explains the conditions under which returns and refunds are accepted.
Returns
We accept returns only if the item received is damaged, defective, or incorrect. To request a return, you must contact us within 7 days of receiving your order at [email protected] with your order details and proof of issue.
Conditions for Return
- Items must be unused, unworn, and in their original packaging
- Jewelry and accessories must not show signs of wear or alteration
- Athletic wear must be returned in new condition, free from stains or damage
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed through the same cash-on-delivery method, and you will be contacted for arrangements. Please allow reasonable time for processing.
Exchanges
We currently do not offer direct product exchanges. If you wish to replace an item, you will need to return it as per our policy and place a new order.
Non-Returnable Items
Certain items may not be eligible for return, such as items marked as final sale or personalized products.
Contact Us
If you have any questions regarding this Return and Refund Policy, please contact us at [email protected].